Privacy Policy

Welcome to our website. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, including browsing our Moodle theme and submitting support tickets.

1. Information We Collect

We collect the following information when you use our website:

a. Account Information

When you create an account or submit a ticket, we collect:

  • First name
  • Last name
  • Email address
  • Password (securely encrypted)

b. Support Information

When submitting a ticket, we collect:

  • Ticket subject and message content
  • Attachments (if applicable)
  • Communication history with support

c. Technical Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Usage data (pages visited, actions taken)

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide customer support and respond to tickets
  • Improve our website and services
  • Communicate important updates or responses
  • Ensure security and prevent misuse

3. Data Protection and Security

We take appropriate security measures to protect your data:

  • Passwords are encrypted and not stored in plain text
  • Secure server and database practices are applied
  • Access to personal data is restricted to authorized personnel only

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only in the following cases:

  • When required by law or legal process
  • To protect our rights, users, or system security

5. Data Retention

We retain your data only as long as necessary to:

  • Maintain your account
  • Provide support services
  • Comply with legal obligations

You may request deletion of your account at any time.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of incorrect information
  • Request deletion of your account and data
  • Withdraw consent where applicable

7. Cookies and Tracking

We may use cookies or similar technologies to:

  • Improve user experience
  • Analyze website usage

You can control cookies through your browser settings.

8. Third-Party Services

Our website may integrate with third-party services (e.g., hosting, analytics). These services may process data in accordance with their own privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Location Data

We may use your IP address to estimate your country or region for security and analytics purposes. This data is not used to identify your precise location.